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FAQ

General Information

What is the price range for your gowns? Made-to-order bridal dresses range from CAD $2500- $6000+ Made-to-order bridal separates range from CAD $700 - $2500 3 custom design packages range from CAD $4000-$8000+ Please note that these prices can vary depending on material and design. Please email us for further details.

What does a fitting look like for a custom look? For your first fitting, we usually use a generic fabric to make a “muslin” sample, which will make it easier for us to adjust the fit and pattern before switching over to the final fabric. ​ During your second fitting, we begin cutting the final fabric and add on the desired lace and embroidery.

How long does it take to make a dress? Made-to-order dresses take 20- 24 weeks to complete. ​ Custom design dresses take us 28- 36 weeks, but the earlier we can get started, the better!

Do you take rush orders? For made-to-order dresses, we can accomodate orders up to 8 weeks before your wedding date with a coresponding rush fee. Rush fees range from $150-$500+ depending on the urgency and the style.

Can I order O M Couture if I am not from Vancouver? Absolutely! We offer virtual appointments where we can walk you through the dresses you like in details, as well as take measurements together so you know your size.

Can you explain your payment process? A 50% non-refundable deposit upon initial purchase is required to hold your dress, with your remaining balance due upon pick up or delivery. ​ Payment plans are available upon request and we will absolutely do our best to suit your needs!

I’m still unsure how to measure To avoid mis-sizing, please take precise measurements before you order and size up if you are between two sizes. Remember: it is 10x easier to take a roomy dress in than it is to take a snug dress out. If you have any problem measuring yourself, we recommend visiting a local tailor to get measurements taken or refer to our How to Measure page.

Custom Design & Alterations

What is the difference between made-to-order dresses and custom design? Each year our boutique features a new unique collection consisting of 6-8 styles. These dresses are ready to be tried on at our studio and can be tailored to fit your specific needs and measurements and are made upon order. ​ For custom designed dresses, we recommend that you try on our made to order samples so you can get a better idea of what material and silhouette you like. We can also create them from scratch based on your inspiration photos.

Are alterations included for made-to-order dresses? For our made-to-order dresses, no alterations are included in the service. Should you have any questions on how to communicate your fit adjustments to your seamstress, please email us and our team will send our tips and suggestions. If you are located in Vancouver, you can make an appointment for our alteration service before your wedding.

Do I need to pay extra for alterations? If you order a made-to-order dress, we ensure the dress is sewn based on your exact measurements. If you do need to make any alterations, we charge $60/hr with a minimum spending of $250. ​ If you order a custom dress, we offer at least 2 complimentary rounds of alterations.

Returns & Shipping

What is your return policy? Because all of our bridal dresses are made-to-order and are cut and sewn according to your size, we do not offer refunds. We cannot accommodate requests for changes, and we do not offer refunds if you change your mind or if your wedding is canceled. We do not offer refunds for alterations or custom adjustments. We treat these appointments as a collaborative effort, with honesty and open communication to ensure your happiness and satisfaction. After all, it’s your dress! We urge all of our brides to speak up if you’re unsure of a suggestion and to air any comments or ideas so you leave with trust and confidence. ​ All Sample Sale pieces are final sale. ​ For hygienic reasons, our masks are final sale.

Do you ship internationally and what is the process? We ship worldwide from Vancouver, Canada. ​ We will provide tracking for every order. Please check the shipping details in the delivery method section in checkout page. ​ Import duties, taxes and custom charges are not included in the price and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the item/s. It is illegal to falsify customs declarations. Payment of duties and taxes are due at collection/delivery. Please check with your country’s customs office to determine what additional cost will be added prior to purchase.